Frequently asked questions

Pricing plans

What is Cuboh?


To add a new question go to app settings and press "Manage Questions" button.




How many images are in a brief?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library





General

Who owns the creative work?


You do! All of our work is customized for you and your brand. You have 100% ownership of the files the moment we deliver them to you. We’ll send them in JPG, PNG, or PDF formats — whatever you prefer! Even better: We’ll also send you the Adobe source files.




What does unlimited really mean?


With a Gobable™ subscription, you can request as many graphics as you’d like and our designers will work on the requests in your queue every business day. If we don’t get it right the first time, then no sweat — revisions are unlimited, too.




What is the turnaround time?


On average, Scale users receive the first concept or next revision in 1-2 business days. Pro users benefit from real-time communication and faster turnaround times, including same-day concept delivery when possible. The complexity of your request and/or the number of active requests currently in your queue may affect delivery times.




Can I design _____?


If you have a graphic design need, first ask yourself: Can I reasonably explain or show what I want? If the answer is yes – fantastic! Our scope of service is broad but firmly anchored in graphic design and illustrations (for now). If you need motion graphics, copywriting or a latte, we, unfortunately, will come up short.




How many hours a month will my designer work?


With Gobable™ you never have to worry about hourly billing or unexpected charges. When we promise “Unlimited” we do mean it. We work via design projects. When one design project is complete, we move onto the next one on your queue that same day.




Am I locked into a long-term contract?


Not at all, you are enrolled on a month to month membership and can cancel anytime – hassle-free.




Are there any hidden fees?


No hidden fees. The package price is exactly what you pay monthly. All taxes and fees are included in that price.




Where is Gobable based?


Our headquarters is located at: 7700 Windrose Ave PLano, TX 75056




Where are your designers located?


We have a international workforce to meet the demands of our diverse customer base. Gobable only hires the 2% top designers from United states, Europe, and Central America. All designers are full-time employees of Gobable to ensure quality and commitment.




What are your working hours?


We work around the clock from Monday to Friday. You can submit a design project any time anywhere and most importantly you can submit your project on the device of your choosing. If you have an urgent project, please submit those projects from Monday through Wednesday. Projects submitted within these days are more likely to be delivered, revised, and fully completed before the end of the week. If at any time you have an urgent matter, please contact your Account Manager directly. Design projects created after 2 PM Eastern Friday will be worked on Monday. So be sure to get your project in, before our 2 PM Friday Eastern deadline.




What type of designs can I request?


All plans come with unlimited general graphic design capabilities that includes:

  • Branding: Logos, pitch decks
  • Digital: Banners, digital ads, social media content
  • Marketing: Infographics, sales sheet, flyers & posters, business cards
  • Merch sellers: T-shirts, pop sockets, promotional materials
  • Print: Books & magazines, packaging & labels, stationaries
  • And more…
Team and Agency plans gets everything above in addition to complex design capabilities such as:
  • Custom illustrations
  • Web design
  • App design
  • infographics
Click HERE to see a complete list of our design capabilities.




If I refer customers to you, do I get something?


If you’re an existing customer and want to refer your friends to us, your friend will get a discount and you will receive a percentage of their recurring payment. Send us enough referrals, and you can get our service for FREE. Not to mention, you can also make a little bit of cash on the side.